This report from The Brookings Institutions Artificial Intelligence and Emerging Technology (AIET) Initiative is part ofAI and Bias,a series that explores ways to mitigate possible biases and create a pathway toward greater ...

To identify strategies government agencies can use to get started with automation, GovLoop interviewed Tim Friebel, Innovation Sales Lead for Service Automation at Genesys.

The pandemic is pushing government agencies to consider automation as they face budget constraints. Automation is helping government do more with less.

This is a session from the 2020 annual NASCIO conference. Annual Conference Deep Dive session on chatbot use in state government.

This report is a follow up to a 2019 survey by NASCIO, The Center for Digital Government and IBM, exploring how state CIOs and other state technologies are thinking about artificial intelligence. This follow up study ...

A look at how automation will reshape the global economy.

Explores the differences between predictive and reactive IT and shows how organizations are using predictive IT to empower their work

The potential impacts of robotics, artificial intelligence, and digital economy technologies on American workers raise alarming questions. Which occupations will survive? Which workers will be the winners and losers? Will ...

This article explores how automation can help streamline operations and reduce costs in the public sector.

This research paper aims to explain to non-IT readers the promise of Robotic Process Automation (RPA), a relatively new software technology used for automating high volume and mundane business processes and the practical ...