Local governments are increasingly making online services available to residents, but then end up drowning in follow-up emails that take up valuable resources to answer. Machine learning may be a solution.

To truly modernize complex delivery service operations, government agencies need a unified platform that provides end-to-end automation through various workflow automation capabilities.

Intelligent hyperconverged infrastructure is providing the digital foundation required for municipalities to deliver needed services and capabilities - from remote work to smart cities to safeguarding data to reducing IT sprawl.

Future of work trends will require new approaches and supporting technologies to track, develop and deploy talent. AI-enables talent marketplaces, skills and worker data platforms are key, and application leaders must plan ...

As the states face billions in budget shortfalls, some state chief information officers are showing greater interest in technologies that can automate various administrative tasks, hoping to reduce the strains on government ...

As automation becomes an ever-more viable tool for government for everything from cameras on light poles to using AI to set prisoners bail, can policymakers ensure it is used responsibly and ethically?

How artificial intelligence can "humanize" government resource portals and data.

Automation can save the job market, if put into the right hands. Digitally transformative technologies have become widely accepted by business leaders as a means of giving us a productivity boost akin to the industrial ...

A contact center is supported by many technologies designed to enhance the customer experience, improve the operating and management efficiency, or lower the overall costs of running a contact center. 10 such technologies ...

Digital services and call centers within state governments throughout the nation over have at times been overwhelmed by the increase in volume. In turn, states have turned to new approaches to help enable quick and efficient ...