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How Missouri Used AI-Powered Call Center Technology to Cut Constituent Wait Times in Half
(2023-08-07)
Like every other states, Missouri has faced a sharp rise in constituent calls and resident expectations in recent years. The increase put significant strain on Missouris ability to serve its residents, and it brought the ...
AI Guide for Government
(2023-09-13)
The AI Guide will help leaders understand what to consider as they invest in AI and lay the foundation for its enterprise-wide use. It helps leaders understand the types of problems that are best suited for the application ...
Advancing Government Services With Responsible Generative AI
(2023-09)
Generative AI can help government reimagine and transform government services in critical areas, including Health and Human Services, education, sustainability and more. But the technology also poses new challenges and ...
Introduction To Artificial Intelligence (AI) In State Government
(2023-09-06)
On September 6, 2023, the NGA Center for Best Practices hosted a virtual event, Introduction to Artificial Intelligence in State Government, co-organized with the Center for Scientific Evidence in Public Issues at the ...
NASCIO 2023: North Carolina Speeds Procurement Process Via Automation
(2023-10-11)
James Tanzosch, North Carolina's chief IT procurement officer, discussed how documenting and automating the state's procurement process streamlined their IT acquisition activities at the National Association of State Chief ...
How AI Tools Can Help Governments Understand and Manage Data
(2024-02-26)
Artificial intelligence software can be a powerful force in helping government agencies that are responsible for managing and analyzing massive amounts of data, both quantitative and qualitative.
Generative AI Applied to Sourcing and Procurement: 3 Use Cases
(2023-01-30)
Advancements in generative AI are revolutionizing digital procurement tools, streamlining processes and enhancing decision-making. Vendors are integrating generative AI to simplify user experiences, provide end-to-end data ...
Deploying Generative AI in US State Governments: Pilot, Scale, Adopt
(2024-02-21)
Generative AI offers US state governments significant potential to enhance services and streamline operations, alongside new uncertainties. A recommended strategy involves setting risk guardrails while piloting lower-risk ...
My Career NJ Launched to Connect Job Seekers with In-Demand Job Training and Rewarding Career
(2024-03-15)
My Career NJ, a new, interactive digital hub from the state of New Jersey that centralizes personalized career resources launched Thursday as a means for job seekers to take advantage of valuable training programs, online ...
Generative Artificial Intelligence and Its Impact onf State Government IT Workforces
(2024-04)
NASCIO and McKinsey & Company released this publication which was conducted to better understand the current state and plans for the rollout of generative artificial intelligence (GenAI) in state governments across the US, ...