The Office of Management and Budget painstakingly went over nearly every federal technology policy that came out in the last 20 years with an eye toward modernization, which has led to a new way of thinking about policymaking. ...

Digital Transformation is a foundational change in how an organization delivers value to its customers. This article explains what this transformation entails, along with tips to ensure you are on the correct course.

As more and more government functions become enabled by technology, many agencies and departments adhere to varying degrees of business continuity plans (BCP). However, from what we have seen, many of these plans focused ...

Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.

As intelligent automation continues to mature, more organizations are turning to robotic process automation (RPA) technologies to increase efficiencies amid a skills shortage. But theres a lot to consider, such as security ...

Creating versus reacting to our new normal: Here are 3 ways to reimagine a sustainable future of professional learning.

From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.

This post explores the Alaska Department of Health and Social Services' process of modernizing access to healthcare through 18F services.

While many government websites are lackluster, a new enthusiasm for high-tech sites is sweeping the country.

Conversational tools are improving citizen engagement and freeing up personnel to focus on innovation.