Now showing results 1-10 of 47
How OMB can make 'agile government' not an oxymoron
The Office of Management and Budget painstakingly went over nearly every federal technology policy that came out in the last 20 years with an eye toward modernization, which has led to a new way of thinking about policymaking. ...
What is Digital Transformation? A Necessary Disruption
Digital Transformation is a foundational change in how an organization delivers value to its customers. This article explains what this transformation entails, along with tips to ensure you are on the correct course.
Reimagine Your Government Workforce and Workplace
As more and more government functions become enabled by technology, many agencies and departments adhere to varying degrees of business continuity plans (BCP). However, from what we have seen, many of these plans focused ...
Serving Citizens During COVID-19 and Beyond
Digitizing the customer experience can help governments respond to the pandemic and prepare for the future. This article explores how governments should utilize technology creatively to improve customer experience.
Four Ways to Make the Most of Digital Workforce Management Technologies
As intelligent automation continues to mature, more organizations are turning to robotic process automation (RPA) technologies to increase efficiencies amid a skills shortage. But theres a lot to consider, such as security ...
Reimagining Workplace Learning During COVID-19
Creating versus reacting to our new normal: Here are 3 ways to reimagine a sustainable future of professional learning.
No-Contact Government Means More than Just Online Services
From enabling digital paper forms and mobile payments to implementing facial recognition and delivery drones, touchless government services are the way forward in continuing to prevent the spread of COVID-19.
Alaska Department of Health and Social Services: Modernizing Access to Healthcare
This post explores the Alaska Department of Health and Social Services' process of modernizing access to healthcare through 18F services.
State and Local Websites Get High-Tech Upgrades
While many government websites are lackluster, a new enthusiasm for high-tech sites is sweeping the country.
State and Local Governments Tap Chatbots to Slash Staff Workloads
Conversational tools are improving citizen engagement and freeing up personnel to focus on innovation.