This brief defines and explores the concept of end-to-end procurement, which the authors propose can aid state agencies in doing more to meet the growing needs of customers, without the additional funding. The authors ...

This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...

In this article, the authors suggest that for maximum impact, innovations must cease to be "innovative" and become institutionalized and normalized instead. They explore the concepts of adoption and scaling, innovation ...

This brief outlines the idea of a "Government As A Platform" approach to modernizing government service delivery. At the core of the practice is software that provides a unified, enterprise approach to delivering services, ...

This report is based on a survey of 300 technology decision-makers and influencers in government in early 2022. The report outlines the current landscape with regards to remote work arrangements in government agencies, and ...

This video explores an innovative practice from a Michigan adult education provider as in-person services were halted due to COVID-19. Watch and learn how the organization invites and schedules students, sets up the testing ...

Vermont worked with Nava, a public benefit corporation, to improve the document verification process. While the state initially approved a pilot program that focused on Vermont's SNAP program, the team created a service ...

Missouri worked with Civilla to implement a human-centered redesign of the benefits application process. The result was an integrated application form for all public assistance programs, standardized interview guides, a ...

Michigan worked with Civilla and Code for America to develop a web-based portal using Agile methodology to streamline the benefits application process and to expand residents' access to their benefits.

Throughout 2021, NGA Workforce Innovation Network grantees carried out unique initiatives to identify and close gaps in jobseeker service delivery in alignment with its Governor's workforce and economic recovery goals. ...