Project Re:Form, a partnership between Civilla and Michigan's Department of Health and Human Services, successfully simplified and humanized the public benefits application process. The team designed a streamlined 18-page ...

Jennifer Pahlka's book "Recoding America" explores the failures of government in the digital age. It addresses issues with policy implementation, delivery, and the impact on constituents. Pahlka emphasizes the need for a ...

Change is challenging in human services, where workers often focus on empowering clients but struggle to prioritize their own growth. This document is a guide that combines best practices and lessons learned with the goal ...

This brief explains that enabling remote and hybrid work gives governments an effective tactic to attract new talent and retain existing employees. It then goes on to detail how to support these new environments through a ...

This post is part of a larger series that proposes four specific recommendations to reset the relationship between senior executives and product teams. This release explores how a shorter time frame allows executives and ...

This post is part of a larger series that proposes four specific recommendations to reset the relationship between senior executives and product teams. This release explores the idea that stories can often be better leading ...

This post is part of a larger series that proposes four specific recommendations to reset the relationship between senior executives and product teams. This release focuses on the importance of product teams to go out of ...

This post is part of a larger series that proposes four specific recommendations to reset the relationship between senior executives and product teams. This release focuses on The Innovator's Dilemma, and how a small group ...

This post is part of a larger series that proposes four specific recommendations to reset the relationship between senior executives and product teams. It sets up the relationship and explains the importance of improving it.

This eBook provides a thorough understanding of, and guidance on how to, foster innovation and open culture in agile government. (Note: Access to content may require you to provide an email address or other contact information)