To discover how governments are capturing, monitoring and managing their electronic communication records, GovLoop surveyed more than 300 qualified government officials across local, state and federal levels who deal with ...

In this guide, GovLoop outlines discussions with key players how others across government define digital transformation, how various groups in government manage and experience digital transformation, and what transformation ...

If your agency isn't sure what the intersection of government technology and workforces will look like going forward, GovLoop is here to help. Based on interviews with agency leaders, research and case studies, this guide ...

This is a webinar focusing on how to work with state and local government agencies in a time of crisis. The webinar brings together government officials, and market experts to explore the impacts of the current COVID-19 ...

The article provides an overview of the top 10 technology trends identified to inspire state CIOs and factor into organizations' strategic plans.

Digital government and innovation are closely linked to improved customer experience

In this article, the author examines the potential impact of the current COVID-19 crisis on technology. Of particular interest to workforce agencies are issues of blockchain technology, data privacy; computing capabilities, ...

The Tennessee Department of Human Services enlists ServiceNow Customer Service Management to boost the customer experience for government services.

Several states have established bodies to study blockchain technology in the past several years. They range from departmental groups with report deadlines to policy groups meant to bring forward bill ideas.

This resources serves as the enterprise roadmap for the HHS IT community and articulates the primary role of the Operating Divisions (OpDivs) investing and managing IT and recognizes the important coordinating and oversight ...