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Digital Transformation Series: How to Improve Transparency
This article explores the need for transparency in government agencies, as part of a wider series on digital transformation.
Digital Transformation Series: How to Navigate Complicated and Complex Systems
This article explores how to train and coach key stakeholders, as part of a wider series on digital transformation.
Digital Transformation Strategy: 7 Items to Rethink Now
Some accepted wisdom about digital transformation looks different in light of the COVID-19 pandemic.We asked experts: What approaches may need rethinking?
Digital Transformation: 5 Early Warning Signs You're Moving too Slowly
How do you know if your business is falling behind on digital transformation? Here are five warning signs, plus best practices to help you hit the reset button
The Digital Government Atlas 2.0: The World's Best Tools and Resources
This resource guide is a collection of publicly available tools, guidebooks, and datasets from around the world for government use. The atlas included searchable topics such as accessibility, data ethics, and introductory ...
Digital Transformation Puts Customer Experience Front and Center
To better understand how agencies are looking to provide better CX, GovLoop partnered with AppDynamics to survey more than 100 public-sector employees, the majority of whom (69%) work in state and local governments. We ...
Job Quality Tools Library
This webpage offers actionable tools, resources, and guidance for leaders to improve jobs in their communities. Tools include a question bank for workforce service providers, manager training tools, accommodation and ...
AI Gives IT an Edge in Improving Customer Experience
The pandemic has only accelerated ITs need to improve digital customer experiences. From healthcare to retail, IT leaders are increasingly turning to AI for help.
Digital Transformation: Modernizing the Public Sector Workforce Through Technology to Continue Delivering Better Citizen Outcomes in a Post-COVID World
In recent years, the rate of technological advancement and its ubiquity has grown even further, and citizens are increasingly expecting more convenient, digital experiences from healthcare, work, and even public services.
4 Shifts Taking Place in the IT Framework
After identifying four pillars of IT in a previous white paper, CompTIA conducted interviews with organizations and IT leaders to identify how each pillar looks today, and prepare for the next decade of tech strategy