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Design Tweak Yields 18 Percent Rise in SNAP Enrollment
A new study in Los Angeles County has found that simply giving eligible people who seek information about food benefits the chance to immediately schedule an enrollment call makes a quantifiable difference.
10 customer experience strategies IT should target next
CIO's are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance customer experience and fuel revenue for your digital transformation.
Capturing value from IT infrastructure modernization in the public sector
Government agencies have struggled to match the private sector in modernizing IT infrastructure. By reimagining the business case and executing more effectively, they can unlock value through greater efficiency and improved ...
The Eligibility APIs Initiative: Helping states turn federal eligibility policy into action
The Eligibility APIs Initiative is exploring how federal eligibility-based programs could use a centralized web service an eligibility API to deliver machine-readable policy that state systems can integrate with their ...
18F's human services portfolio
Over the last two-plus years, several teams within GSA's Technology Transformation Service (TTS) (which includes 18F) have worked on a number of projects that fall within the human services space. This body of work has led ...
Employee Buy-In, Good Planning Trigger Successful IT Modernization
Government Data Needs an Ethical Foundation
While the private sector has struggled with unethical uses of data, government can learn from these mistakes and craft best practices by creating a data framework that is both principled and innovative.
Map: State Working Groups Studying Blockchain Technology
Several states have established bodies to study blockchain technology in the past several years. They range from departmental groups with report deadlines to policy groups meant to bring forward bill ideas.
Relationships Matter Most; The Evolving State CIO Role And Growing Focus On Agency Customer Relationships
The National Association of State Chief Information Officers (NASCIO) released a publication on customer relationship management (CRM). The business practice of CRM has become more important in the last several years as ...