Now showing results 1-10 of 24
Design Tweak Yields 18 Percent Rise in SNAP Enrollment
A new study in Los Angeles County has found that simply giving eligible people who seek information about food benefits the chance to immediately schedule an enrollment call makes a quantifiable difference.
10 customer experience strategies IT should target next
CIO's are increasingly being asked to help attract, manage and support customers. These technologies and practices can help enhance customer experience and fuel revenue for your digital transformation.
Capturing value from IT infrastructure modernization in the public sector
Government agencies have struggled to match the private sector in modernizing IT infrastructure. By reimagining the business case and executing more effectively, they can unlock value through greater efficiency and improved ...
The Eligibility APIs Initiative: Helping states turn federal eligibility policy into action
The Eligibility APIs Initiative is exploring how federal eligibility-based programs could use a centralized web service an eligibility API to deliver machine-readable policy that state systems can integrate with their ...
18F's human services portfolio
Over the last two-plus years, several teams within GSA's Technology Transformation Service (TTS) (which includes 18F) have worked on a number of projects that fall within the human services space. This body of work has led ...
Will COVID-19 Be a Tipping Point for Technology?
In this article, the author examines the potential impact of the current COVID-19 crisis on technology. Of particular interest to workforce agencies are issues of blockchain technology, data privacy; computing capabilities, ...
Top 6 Digital Transformation Trends in Government
This article is one of a larger series on digital transformation trends. This article examines how digital transformation is revolutionizing government through automation and the Internet of Things.