In the fourth annual Government Experience Awards, winning jurisdictions proved that in the face of COVID-19, its more important than ever to bring vital services to communities with innovative digital tools.

The report reviews a stockpile of data regarding government service delivery of the past decade and makes a slew of recommendations to the administration, Congress and agencies. It closely examines 11 of the highest-volume ...

The term contactless has become increasingly popular in recent months, thanks to the resilience of COVID-19. Demand for digital and no-touch services has grown by 20 percent in the U.S., according to the consulting ...

The ILO global survey on the Use of technology by public employment services (PES) found that all 75-surveyed PES in 69 countries are already experiencing a technology transformation, although with varying degrees of ...

This case study explores the state of Michigan's Department of Technology, Management, and Budget's migration to a container-based infrastructure to improve the development, delivery, and reliability for state agencies' ...