This article explores how governments can better serve constituents as customer expectations rise due to increased online experiences in other industries.

This year, $118.7 billion in technology spending is projected for state and local governments. Industry experts shared their projections during the annual Beyond the Beltway event, along with challenges facing the market.

Technology investments made during the pandemic have the potential to accelerate government programs like smart cities and digital equity programs. But to do so, IT must become cost efficient, scalable, simple to manage, ...