In this discussion, panelists discuss how COVID-19 has caused agencies to reconsider their modernization roadmaps and adjust plans to meet more pressing and immediate demands to support a virtual workforce. All discussed ...

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one ...

In this virtual Q&A, Alexis Bonnell shares how government agencies can use artificial intelligence (AI) to optimize workflows and improve service delivery.

In this video, the World Bank GovTech Maturity Index (GTMI) report is presented. This report was developed to measure key aspects in the four focus areas of digital transformation in the public sector: core government ...

This webinar features multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, ...