Now showing results 1-5 of 5
How COVID Drove a New Approach to Digital Transformation
In this discussion, panelists discuss how COVID-19 has caused agencies to reconsider their modernization roadmaps and adjust plans to meet more pressing and immediate demands to support a virtual workforce. All discussed ...
Using Data and Digital Services to Improve CX
A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one ...
How AI Can Help Government Deliver Better Outcomes
GovTech Maturity Index: The State of Public Sector Transformation
In this video, the World Bank GovTech Maturity Index (GTMI) report is presented. This report was developed to measure key aspects in the four focus areas of digital transformation in the public sector: core government ...
Enhancing Customer Engagement via Websites
This webinar features multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, ...