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Digital Transformation: 3 Ways to Better Understand your Customers
Improving the Citizen Experience One Phone Call at a Time
State and Local Agencies Scale Services Rapidly with DevOps
Building a Crisis-Resistant Digital Government
How Cloud Will Lead State and Local Agencies into the Digital Future
How COVID Drove a New Approach to Digital Transformation
In this discussion, panelists discuss how COVID-19 has caused agencies to reconsider their modernization roadmaps and adjust plans to meet more pressing and immediate demands to support a virtual workforce. All discussed ...
Digital Modernization Starts with the Mission, not the Digits
In this discussion, Gwen Cardieus of GDIT discusses that for agencies modernizing technology, looking at the desired service outcome first, then reworking processes to enable the service, and only then choosing the best ...
Why is it so Hard to Build Government Technology?
The pandemic has shown how difficult it can be for the U.S. to succeed with major technology projects. This article recaps discussions with leading thinkers into why this is, and what can be done about it.