The most successful digital transformations are driven by customers, not technology. These 3 strategies help you identify what your customers really want.

This article explores how governments can better serve constituents as customer expectations rise due to increased online experiences in other industries.

Government organizations turned to proven methodologies for rapid development to meet pandemic challenges.

This article offers takeaways from an interview series in which leaders from state agencies discussed the investments they are making in cloud technology to help them meet both employee and citizen needs.

COVID-19 has taught us why having a digital strategy is crucial for states and localities. This article examines why digital transformation is necessary for disaster preparedness.

Cloud computing tools are the fastest, most flexible and most cost-efficient approach to transforming government service delivery.

In this discussion, panelists discuss how COVID-19 has caused agencies to reconsider their modernization roadmaps and adjust plans to meet more pressing and immediate demands to support a virtual workforce. All discussed ...

In this discussion, Gwen Cardieus of GDIT discusses that for agencies modernizing technology, looking at the desired service outcome first, then reworking processes to enable the service, and only then choosing the best ...

The pandemic has shown how difficult it can be for the U.S. to succeed with major technology projects. This article recaps discussions with leading thinkers into why this is, and what can be done about it.

In this article, the author outlines why public trust in government technology systems as fallen, and what can be done to help build trust.