Now showing results 11-20 of 32
The Secrets of Successful Cloud-first Strategies
How Technology Can Help Improve Customer Service in Government
Blockchain Could Power State Government Processes
They Need a Paradigm Shift: How Government can Empower Citizen-Centric Digital Innovation
Following from a webinar, this article covers how civil servants can create truly citizen-centric public services; as well as explaining the advantages of using existing technology rather than building systems from scratch.
Delivering Customer Experience Digital Transformation Quickly
NJDOL Releases New, Plain-Language, Mobile-Friendly Unemployment Application
This press release outlines improvements made to the unemployment insurance (UI) application process, including making it mobile-friendly and more digitally accessible for those using assistive technologies.
The State Digital Equity Scorecard
This scorecard shows the extent to which states are addressing digital equity, allowing users to search by state or indicator such as online digital skills training; state broadband plans; incumbent worker training funds; ...
Collaborating to Improve Unemployment Insurance
This project identifies three paths to modernizing collaboratively on UI digital service delivery: consortia, federal shared services, and communities of practice. The author argues that state agencies should take an open ...
For the Record: What Do State IT Leaders Think About Emerging Tech?
In this article, state chief information officers (CIOs) were asked where they stand on blockchain, chatbots, AI and robotics. The goal was to determine if decision makers and experts think new technologies have the potential ...