State and local government IT leaders can turn to trusted third parties to accelerate in-house digitization and modernization or outsource those efforts.

Agencies can use a breakthrough in federal funding for cloud-based infrastructure and tools for hybrid work.

This report looks into the crisis surrounding the surge in unemployment claims as a result of the COVID-19 pandemic. The authors go on to offer a framework to aid systems administered through WIOA to be better prepared for ...

Rapidly maturing technologies hold the key for dramatic improvements across an institution that was designed for incremental change. Governments need to act quickly, deliberately and flexibly.

This report documents insights taken from the Digital Services Convening hosted by the John F. Kennedy School of Government at Harvard University. The forum had representatives from more than 40 different digital service ...

This year, $118.7 billion in technology spending is projected for state and local governments. Industry experts shared their projections during the annual Beyond the Beltway event, along with challenges facing the market.

Those most impacted by digital transformations can make or break your success. Heres how to leverage their insights, address their pain points, and exceed their expectations.

A key component of Government CX success is leveraging available agency data to develop services which deliver an optimal, measurable, targeted, personalized customer experience. In this webinar we will demonstrate how one ...

Technology investments made during the pandemic have the potential to accelerate government programs like smart cities and digital equity programs. But to do so, IT must become cost efficient, scalable, simple to manage, ...

The pandemic has accelerated digital transformation in state and local government, as organizations quickly pivoted to stand up a remote work infrastructure and enhance digital service delivery.