The World Bank developed the GovTech Maturity Index (GTMI) to measure key aspects in the four focus areas of digital transformation in the public sector: core government systems, public service delivery, citizen engagement, ...

In this survey, 49 state and territory Chief Information Officers (CIOs) were asked about the short- and long-term impact of the pandemic for state CIO organizations. Respondents also provided updates on many of the ...

This report looks at the digital customer experience as a significant priority for IT leaders. (Note: Access to content may require you to provide an email address or other contact information)

This report highlights results from a survey of IT decision makers on the importance of, and obstacles to technology innovation. (Note: Access to content may require you to provide an email address or other contact information)

This report is intended to be a reference to help state governments better understand the current state of cloud in the public sector. It provides an overview of how states are transitioning to cloud and what challenges ...

Designed for directors or staff members at government agencies, this user-friendly guide provides a framework to help scope a redesign project of your own. Its complete with checklists to help assess your agencys readiness ...