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Capturing value from IT infrastructure modernization in the public sector
(2019-11)
Government agencies have struggled to match the private sector in modernizing IT infrastructure. By reimagining the business case and executing more effectively, they can unlock value through greater efficiency and improved ...
How State Local Gov Tech Will Look in 2020
(2019-11-22)
If your agency isn't sure what the intersection of government technology and workforces will look like going forward, GovLoop is here to help. Based on interviews with agency leaders, research and case studies, this guide ...
The State Of Electronic Communications In Government
(2019-10-24)
To discover how governments are capturing, monitoring and managing their electronic communication records, GovLoop surveyed more than 300 qualified government officials across local, state and federal levels who deal with ...
Going Digital: Your Guide To Becoming A Modern Government
(2019-07-24)
In this guide, GovLoop outlines discussions with key players how others across government define digital transformation, how various groups in government manage and experience digital transformation, and what transformation ...
Study of the American Job Center Customer Experience
(2017-12)
In September 2015, the U.S. Department of Labor (DOL) contracted with IMPAQ International and its partner ideas42 (the research team) to conduct an exploratory study of the customer experience at American Job Centers (AJCs). ...
The Importance of Visibility to the End User Experience
(unknown)
Agencies need to be able to gauge performance everywhere, at all times, across a complex web of legacy, mobile, cloud and shadow IT components. But agencies struggle with real-time end-to-end visibility into pain points ...
Delivering on Digital Government: Achieving the Promise of Artificial Intelligence
(2019-10)
This year, NASCIO and the Center for Digital Government, with support from IBM, set out to understand state CIOs motivations, plans and deterrents around AI adoption. The survey, Delivering on Digital Government: Achieving ...
Ask 18F - How do you tackle the problem of associating plain language to formal governmental terms?
(2018-07-06)
This 18F advice column response explores the integration of plain-language synonyms for governmental technology.
The Responsive State CIO: Connecting to the Customer
(2019)
The National Association of State Chief Information Officers (NASCIO), Grant Thornton LLP and CompTIA have collaborated for a tenth consecutive year to survey state government information technology (IT) leaders on current ...
An Insider's Take on How to Focus on Government's IT Strengths
(2019-09-30)
From Healthcare.gov to 18F, Ed Mullen shares insights on how APIs and user experience could fundamentally change service delivery.