This article was written in response to the White House's 2021 executive order on transforming federal customer experience and service delivery to rebuild trust in government. It posits that customer-centered digital ...

Federal grants are giving states and localities a big opportunity to invest in their IT systems. But the money is temporary, and they need to choose their acquisitions and vendor partners carefully.

State and local governments are still revamping budgets and procedures to reflect new business models for the technology they use. This article explores how procurement and cloud technology are evolving together

As local and state officials get more sophisticated about software, companies are buying peers and competitors in a push unlike any yet seen. Experts explain what's happening and what it means for governments.

This article explores how agencies can successfully digitize their operations while still prioritizing security.

When 18F and theAdministration for Children & Families Office of Family Assistance (OFA)interviewed users of the over 20 year old data reporting system for the Temporary Assistance for Needy Families (TANF) program, they ...

The procurement strategies of the past are no longer enough to meet the demands of the ever-evolving technology-enabled world we live in.

Outsourcing government IT services to a number of smaller companies, rather than the monolithic contracts of the past, has become common practice, but ensuring all those contractors are secure is an ongoing challenge.

Getting on government contracts can be mysterious for small vendors. Digitizing RFPs and thoughtful outreach can bring more local companies to public-sector contracts, benefiting both agencies and communities at large.

The emergency has underlined outdated procedures and rules that hamper effective, efficient public purchasing. There are principles for creating better systems that can outlast the current crisis.