Now showing results 1-10 of 21
Government Agencies: You don't Need More Budget to Start Improving Customer Experience (CX)
This article was written in response to the White House's 2021 executive order on transforming federal customer experience and service delivery to rebuild trust in government. It posits that customer-centered digital ...
How States, Localities Are Looking to Spend Federal IT Funds
Federal grants are giving states and localities a big opportunity to invest in their IT systems. But the money is temporary, and they need to choose their acquisitions and vendor partners carefully.
Procurement and the Cloud
State and local governments are still revamping budgets and procedures to reflect new business models for the technology they use. This article explores how procurement and cloud technology are evolving together
What's Fueling the M&A Wave in Government Technology
As local and state officials get more sophisticated about software, companies are buying peers and competitors in a push unlike any yet seen. Experts explain what's happening and what it means for governments.
4 Questions Government Officials Should ask Technology Vendors
This article explores how agencies can successfully digitize their operations while still prioritizing security.
18F and TTS Office of Acquisition Award First Assisted Acquisition
When 18F and theAdministration for Children & Families Office of Family Assistance (OFA)interviewed users of the over 20 year old data reporting system for the Temporary Assistance for Needy Families (TANF) program, they ...
How RFPs Contribute to Failed Digitization Efforts
The procurement strategies of the past are no longer enough to meet the demands of the ever-evolving technology-enabled world we live in.
Reducing Cyber-risks in As-a-Service IT Agreements
Outsourcing government IT services to a number of smaller companies, rather than the monolithic contracts of the past, has become common practice, but ensuring all those contractors are secure is an ongoing challenge.
5 Ways to Open Public Contracts to Local Businesses
Getting on government contracts can be mysterious for small vendors. Digitizing RFPs and thoughtful outreach can bring more local companies to public-sector contracts, benefiting both agencies and communities at large.
The Pandemic's Opportunity to Improve Government Procurement
The emergency has underlined outdated procedures and rules that hamper effective, efficient public purchasing. There are principles for creating better systems that can outlast the current crisis.