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Improving the Customer Experience - Digitally

Barham, Mark; City of Williamsburg, VA; Brigida, Danielle; U.S. Department of the Interior; Fusting, Pamela; Tennessee Department of Human Services; Smoyer, Mike; Digital Government Institute (2020-12-15)

The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...

Workforce IT Main Collection / Project and Product Management / Customer Centric Design

Improving CX - Digitally

Barham, Mark; City of Williamsburg VA; Brigida, Danielle; US Department of the Interior; Fusting, Pamela; State of Tennessee; Smoyer, Mike; Digital Government Institute (2020-12-15)

The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...

Workforce IT Main Collection / Operations and Process Improvement / Continuous Improvement

Simplifying Customer Experience

Bartram, Michele; US Census Bureau; Chrappah, Ernest; District Department of Consumer & Regulatory Affairs; Jensen, Russ; TNAIRS; Smoyer, Mike; Digital Government Institute (2020-09-28)

This virtual session convened subject matter experts to discuss how to address legacy processes while implementing new digitization efforts. Specifically, the private sector has created an expectation for efficient and ...