18F provides an overview of the various hurdles to government implementation of human centered design, and how to overcome each hurdle presented.

In 2012, America's Job Link Alliance - Technical Support (AJLA - TS) partnered with the Delaware Department of Labor to design a new resume builder for our America's JobLink (AJL) application. This white paper will answer ...

This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...

In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...

This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...

Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...

Government is not always user-friendly, but that is changing. Learn about citizen-centric government design and how local government is becoming more focused on serving community needs by design.

Business success depends on every part of your organization putting customers first. IT leaders, here's how to avoid these common pitfallson the road to a customer-centric culture.

A collection of tools to bring human-centered design into your project.

This article details the top 10 user experience (UX) design takeaways from 2020, and how they can be applied to 2021