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Enhancing Customer Engagement via Websites
This webinar features multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, ...
Improving CX - Digitally
The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...
Empowering Citizen-Centric Digital Innovation
This webinar explored research by the International Data Corporation on empowering citizen-centric innovation in government, with a focus on build-your-own vs 'software as a service.' The target audience for this discussion ...