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The Five Basics of Texting for a Human-Centered Safety Net
Basics of Texting Safety Net Clients
This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...
Starting Small with Human-Centered Redesign: Approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence
this guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for ...