Part of a larger playbook (also in this library), this blog post highlights the five key considerations for using text messages to improve public benefit outcomes for clients and caseworkers.

This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...

this guide highlights approachable ideas for state and local public benefits agencies to improve applications, renewals, and correspondence. As outlined in this resource, even small improvements can be transformative for ...