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Customer-Centered Design Workforce Playbook
This playbook was developed to help craft a leaner, user-centered, and ultimately more effective system for those that need it most, with those who understand it best. Information for the playbook comes from a US DOL ...
New York to Hire Customer Experience Chief, Launch Single ID
A National Digital Strategy for Transforming Government
This article suggests that a national strategy for digital transformation is necessary, and that a focus on customer experience is necessary for its foundation. The author provides five key components that a national ...
OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age
Developed by work done in OECD countries, these principles have universal applicability for state workforce agencies. This report is based on a framework for public service design and delivery based on the context and ...