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How to Create Meaningful Connections with Residents Using Tailored Digital Experiences
This article argues that the private sector has set a high bar for what defines a positive, digital service interaction; and as a result, governments must adapt. The author addresses how and why resident expectations are ...
The State of Customer Experience
This e-book is part of an ongoing series of consumer and business research related to customer experience (CX). First conducted in 2017, this research and corresponding reports compares trends over time to understand how ...