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The State of Customer Experience
This e-book is part of an ongoing series of consumer and business research related to customer experience (CX). First conducted in 2017, this research and corresponding reports compares trends over time to understand how ...
OECD Good Practice Principles for Public Service Design and Delivery in the Digital Age
Developed by work done in OECD countries, these principles have universal applicability for state workforce agencies. This report is based on a framework for public service design and delivery based on the context and ...