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Using Analytics to Map the Constituent Journey
This discussion provides an overview of constituent journey-mapping. It includes not only what constitutes customer experience, but also considers issues such as employee experience. Attention is placed on empathy in the ...
No Wrong Door: A Holistic Approach to Human Services
No Wrong Door is a people-centered solution for human services that provides a universal gateway to community and government programs. The concept is simple: People should be able to complete a single application to determine ...