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Improving Unemployment Fraud Reporting with User Research
This case study outlines the partnership between the US Digital Response and the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment ...
The Five Basics of Texting for a Human-Centered Safety Net
Basics of Texting Safety Net Clients
This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...