This case study outlines the partnership between the US Digital Response and the Pennsylvania Department of Labor & Industry to conduct user research and produce wireframes that will inform a redesign of their unemployment ...

Part of a larger playbook (also in this library), this blog post highlights the five key considerations for using text messages to improve public benefit outcomes for clients and caseworkers.

This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...