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Why Government Websites Often Struggle to Meet People's Needs
(2022-10-24)
This blog examines the three common challenges observed over the last decade with regards to government website design. Challenges include outdated approaches to procurement, no focusing on people-centered practices, and ...
Plain Language Guidelines: Improving Readability on the Pennsylvania Unemployment Website Using Plain Language Guidelines
(2021-06)
The purpose of this document is to provide guidance and examples on how to better communicate unemployment benefits information to a wide range of readers literacy skills. As part of the Pennsylvania Unemployment website ...
A Quick Guide to Inclusive Design
(2022-08-15)
This blog post aims to describe a few basic, inclusive design concepts that help guide our projects at USDS but there are many additional resources available for those ready to explore more