Now showing results 1-7 of 7
How to Provide People-Oriented Services: A Guide for State & Local Public Servants
This guide is designed for public servants to learn from best practices from around government, and apply them their own agencies. At the heart of the narrative is the idea that digital services should be viewed from in ...
What Human-Centered Design Looks Like in the Workforce System
This report explores human-centered design as a critical lens, language, and set of practices to view and speak about organizational qualities and recommend concrete methods for behavioral and cultural change. It provides ...
Customer-Centered Design Workforce Playbook
This playbook was developed to help craft a leaner, user-centered, and ultimately more effective system for those that need it most, with those who understand it best. Information for the playbook comes from a US DOL ...
How Colorado is Making Tech Inclusive and Equitable
Colorado Office of Information Technology's Equity, Diversity and Inclusion Senior Manager Sarah Consuelo Hernandez discusses her approach to human-centered design, increasing diversity in IT, and making a lasting impact.
The Five Basics of Texting for a Human-Centered Safety Net
Basics of Texting Safety Net Clients
This playbook was created by Code for America's Safety Net Innovation Lab. The lab focuses on reimagining government service delivery and promoting the uptake of practices that enable equitable, easy-to-use, human-centered ...
Modernizing Public Benefits Delivery: How Innovation Can Deliver Results for Eligible Households and Taxpayers
Today's benefits programs play a crucial role in assisting millions of people, but to enhance their effectiveness, it is essential to modernize and innovate the delivery of these benefits. The pandemic has forced government ...