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What Human-Centered Design Looks Like in the Workforce System
This report explores human-centered design as a critical lens, language, and set of practices to view and speak about organizational qualities and recommend concrete methods for behavioral and cultural change. It provides ...
Customer-Centered Design Workforce Playbook
This playbook was developed to help craft a leaner, user-centered, and ultimately more effective system for those that need it most, with those who understand it best. Information for the playbook comes from a US DOL ...