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Customer-centric Transformation in Government
Public-sector organizations must adopt user-centered design, data science, digital-building techniques, and agility for effective customer-centric transformations. While these practices have reshaped various industries, ...
Customer-Centered Design Workforce Playbook
This playbook was developed to help craft a leaner, user-centered, and ultimately more effective system for those that need it most, with those who understand it best. Information for the playbook comes from a US DOL ...