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Barriers to Government's Adoption of User-centered Design And How To Address Them
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...