Now showing results 1-10 of 14
An Equity-Based Job Search Site with Heart Creates a Quiet Revolution in Public Problem Solving
The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Unprecedented Time for Product Innovation: Crossing the Tipping Point with 3 Additional Forces
This article highlightsthat the sudden change of the social and economic environment is nothing but an unprecedented opportunityfor product innovationwith3 FORCESthat can help your product innovationscrossing the tipping ...
15 Principles of Good Service Design
A set of 15 universal principles for designing services that work for users, from the book Good Services: How to Design Services that Work. Use them to design, assess or monitor the quality of any service
18F User Experience Design Guide
18F user experience (UX) designers join cross-functional teams to improve interactions between government agencies and the people they serve. The 18F UX Guide helps us get this job done. Its a starting point for UX design ...
18F Methods: A Collection of Tools to Bring Human-Centered Design into your Project
The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...