Now showing results 1-10 of 16
An Equity-Based Job Search Site with Heart Creates a Quiet Revolution in Public Problem Solving
The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
18F Methods: A Collection of Tools to Bring Human-Centered Design into your Project
The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...
Inclusive Design: 8 Tips for Addressing Software Accessibility
Customer-Focused IT: A Key CIO Imperative, Post-COVID
VA Creates Government's First-Ever Employee Experience Journey Map
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...