Now showing results 1-10 of 16
An Equity-Based Job Search Site with Heart Creates a Quiet Revolution in Public Problem Solving
The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
18F Methods: A Collection of Tools to Bring Human-Centered Design into your Project
A collection of tools to bring human-centered design into your project.
The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...
Inclusive Design: 8 Tips for Addressing Software Accessibility
With more users accessing digital services, it behooves brands to boost the accessibility of their websites and applications for people with disabilities. Here experts offer tips for how to craft inclusive design. (Note: ...
The Customer Experience Cookbook
This handbook provides a roadmap for embedding customer experience into government service delivery.
Customer-Focused IT: A Key CIO Imperative, Post-COVID
The pandemic has amplified the need to reach customers through digital channels. Heres how IT leaders in nearly every industry are responding.
VA Creates Government's First-Ever Employee Experience Journey Map
This guide provides an example for embedding customer experience into government service delivery.
The Federal CX Moves that Mattered in 2020
Experts expect momentum in improving service delivery and customer experience to continue under the coming Biden administration.
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...