Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...

Government is not always user-friendly, but that is changing. Learn about citizen-centric government design and how local government is becoming more focused on serving community needs by design.

Business success depends on every part of your organization putting customers first. IT leaders, here's how to avoid these common pitfallson the road to a customer-centric culture.

This article explores how businesses can design their own digital playbook utilizing the lessons learned from COVID-19. These same principles can be applied to state government services.

This article details the top 10 user experience (UX) design takeaways from 2020, and how they can be applied to 2021

This article examines managing a web project, and why the simpler option can also be the most appropriate.

This guide provides an overview of how to deliver successful custom technology projects in government. Resources include workshops, a state software budgeting handbook, and more.

In this guide and its associated toolkits, the Urban Institute focuses on how data practitioners can approach their work through a lens of diversity, equity, and inclusion. Through over a dozen interviews with nearly 20 ...

This guide was created to use as a reference for creating quality and standardized content in documents and webpages. Topics include style guides, structure, principles such as user-centered design, and making content ...

In the experience economy, the memories, emotions and feelings that customers take away are ultimately what matters most. To succeed in the digital experience economy, organizations must intertwine strategies around four ...