This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...

This article examines managing a web project, and why the simpler option can also be the most appropriate.

This webinar features multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, ...

The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...

Designed for directors or staff members at government agencies, this user-friendly guide provides a framework to help scope a redesign project of your own. Its complete with checklists to help assess your agencys readiness ...

This webpage provides an evolving collection of tools and templates to assist you in creating a better user experience.

Developed originally for federal employees, this list provides actions that can be taken by employees at any level to improve customer experience.

This webinar explored research by the International Data Corporation on empowering citizen-centric innovation in government, with a focus on build-your-own vs 'software as a service.' The target audience for this discussion ...

This blog describes how the U.S. Department of Labor is utilizing emerging technologies to modernize and transform government services for the public. The agency has established an Emerging Technology branch, and has been ...