Now showing results 1-8 of 8
The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...
Enhancing Customer Engagement via Websites
This webinar features multiple government subject matter experts on how they gathered insights from users and listened to their stakeholders to improve website site navigation and engagement by simplifying terminology, ...
Improving CX - Digitally
The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...
More Than a Fresh Coat of Paint: A Guide on Preparing for Human-Centered Redesign
Designed for directors or staff members at government agencies, this user-friendly guide provides a framework to help scope a redesign project of your own. Its complete with checklists to help assess your agencys readiness ...
Tips for Starting Your Customer Experience Journey
Empowering Citizen-Centric Digital Innovation
This webinar explored research by the International Data Corporation on empowering citizen-centric innovation in government, with a focus on build-your-own vs 'software as a service.' The target audience for this discussion ...