Now showing results 1-10 of 26
Barriers to Government's Adoption of User-centered Design And How To Address Them
Ruby on Rails: The Whats, Whys, and Hows
In 2012, America's Job Link Alliance - Technical Support (AJLA - TS) partnered with the Delaware Department of Labor to design a new resume builder for our America's JobLink (AJL) application. This white paper will answer ...
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
Unprecedented Time for Product Innovation: Crossing the Tipping Point with 3 Additional Forces
This article highlightsthat the sudden change of the social and economic environment is nothing but an unprecedented opportunityfor product innovationwith3 FORCESthat can help your product innovationscrossing the tipping ...
15 Principles of Good Service Design
A set of 15 universal principles for designing services that work for users, from the book Good Services: How to Design Services that Work. Use them to design, assess or monitor the quality of any service
18F User Experience Design Guide
18F user experience (UX) designers join cross-functional teams to improve interactions between government agencies and the people they serve. The 18F UX Guide helps us get this job done. Its a starting point for UX design ...
What is Rapid Prototyping, and how does it help Workers Develop Occupational Digital Literacy?
Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...