Now showing results 1-10 of 14
An Equity-Based Job Search Site with Heart Creates a Quiet Revolution in Public Problem Solving
The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
18F User Experience Design Guide
18F user experience (UX) designers join cross-functional teams to improve interactions between government agencies and the people they serve. The 18F UX Guide helps us get this job done. Its a starting point for UX design ...