Now showing results 1-10 of 15
Building a Foundation for Citizen-Centric Government Design
3 Roadblocks to Being Customer-Centric
Three Strategies for a Post-Pandemic Digital Playbook
The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...
Customer-Focused IT: A Key CIO Imperative, Post-COVID
VA Creates Government's First-Ever Employee Experience Journey Map
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...
Leveraging Emerging Technologies to Transform the Citizen Experience
People rely on the government to deliver vital services and information that impact the quality of their lives and economic well-being. Increasingly, they expect to be able to interact with the government as conveniently ...