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Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...
Webinar Series Act Now: Customer Centered Design
This webinar includes an overview of what Customer Centered Design is, examples from peers about how it's currently being used in the workforce and human services systems, and how other federal agencies are using Design ...
Accelerate the Digital Future of Government with a Customer Obsessed Strategy
This webinar and Q&A explores how to accelerate the digital future of government with a customer obsessed strategy. (Note: Access to content may require you to provide an email address or other contact information)