Now showing results 1-10 of 11
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
18F Methods: A Collection of Tools to Bring Human-Centered Design into your Project
Customer-Focused IT: A Key CIO Imperative, Post-COVID
VA Creates Government's First-Ever Employee Experience Journey Map
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...
Leveraging Emerging Technologies to Transform the Citizen Experience
People rely on the government to deliver vital services and information that impact the quality of their lives and economic well-being. Increasingly, they expect to be able to interact with the government as conveniently ...
Unprecedented Time for Product Innovation: Crossing the Tipping Point with 3 Additional Forces
This article highlightsthat the sudden change of the social and economic environment is nothing but an unprecedented opportunityfor product innovationwith3 FORCESthat can help your product innovationscrossing the tipping ...
15 Principles of Good Service Design
A set of 15 universal principles for designing services that work for users, from the book Good Services: How to Design Services that Work. Use them to design, assess or monitor the quality of any service