The New Jersey Career Network is designed to take the best of in-person job search support and deliver it online and on-demand, providing manageable, sequential and tailored tasks to steer job seekers undertaking the arduous ...

In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...

A collection of tools to bring human-centered design into your project.

The pandemic has amplified the need to reach customers through digital channels. Heres how IT leaders in nearly every industry are responding.

The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...

18F user experience (UX) designers join cross-functional teams to improve interactions between government agencies and the people they serve. The 18F UX Guide helps us get this job done. Its a starting point for UX design ...

The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...

This virtual session convened subject matter experts to discuss how to address legacy processes while implementing new digitization efforts. Specifically, the private sector has created an expectation for efficient and ...