Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...

Government is not always user-friendly, but that is changing. Learn about citizen-centric government design and how local government is becoming more focused on serving community needs by design.

Business success depends on every part of your organization putting customers first. IT leaders, here's how to avoid these common pitfallson the road to a customer-centric culture.

This article explores how businesses can design their own digital playbook utilizing the lessons learned from COVID-19. These same principles can be applied to state government services.

This article details the top 10 user experience (UX) design takeaways from 2020, and how they can be applied to 2021

This article examines managing a web project, and why the simpler option can also be the most appropriate.

Design thinking principles putcustomerand stakeholderneeds at the center of the conversation. Here's why it should bepart of your digital transformation approach.

Innovative service changes made during the pandemic should become permanent as they can help improve citizens experience with state and local governments.

In this article the authors outline the importance of a data strategy, and offer several key factors to consider.

This article highlights three technologies that will overhaul the government's ability to digitally serve constituents.