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The Voice of the Customer Workbook
This workbook provides employment and training professionals an overview on how to begin the work of customer centered design. A step-by-step guide is given to define customers, collect data, interpret customer voices, and ...
Improving CX - Digitally
The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...