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Improving CX - Digitally
The digital experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this webinar is to highlight ...
More Than a Fresh Coat of Paint: A Guide on Preparing for Human-Centered Redesign
Designed for directors or staff members at government agencies, this user-friendly guide provides a framework to help scope a redesign project of your own. Its complete with checklists to help assess your agencys readiness ...
Tips for Starting Your Customer Experience Journey
Empowering Citizen-Centric Digital Innovation
This webinar explored research by the International Data Corporation on empowering citizen-centric innovation in government, with a focus on build-your-own vs 'software as a service.' The target audience for this discussion ...
Bridging the Gap in IT Modernization with Emerging Technologies
This blog describes how the U.S. Department of Labor is utilizing emerging technologies to modernize and transform government services for the public. The agency has established an Emerging Technology branch, and has been ...