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How to Provide People-Oriented Services: A Guide for State & Local Public Servants
This guide is designed for public servants to learn from best practices from around government, and apply them their own agencies. At the heart of the narrative is the idea that digital services should be viewed from in ...
Use Customer Journey Maps to Uncover Innovation Opportunities
This is a hands-on learning activity developed by IDEO U. The goal is to help users look beyond the more narrow definition of their offerings, and instead consider the customer's total experience. The activity is designed ...