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They Need a Paradigm Shift: How Government can Empower Citizen-Centric Digital Innovation
Following from a webinar, this article covers how civil servants can create truly citizen-centric public services; as well as explaining the advantages of using existing technology rather than building systems from scratch.
Lessons Learned in Workforce Innovation: How Ten Governors are Redesigning Workforce Systems for Better Employment Outcomes
Throughout 2021, NGA Workforce Innovation Network grantees carried out unique initiatives to identify and close gaps in jobseeker service delivery in alignment with its Governor's workforce and economic recovery goals. ...
The Digital Navigator Playbook
This toolkit serves as a high-level guide and offers a starting point for partners currently planning to pilot digital navigator services across the country. The toolkit covers five important elements in program planning ...