Following from a webinar, this article covers how civil servants can create truly citizen-centric public services; as well as explaining the advantages of using existing technology rather than building systems from scratch.

These six guidelines are designed to assist agencies develop a better mobile product. Guidelines include resources and government examples.

Throughout 2021, NGA Workforce Innovation Network grantees carried out unique initiatives to identify and close gaps in jobseeker service delivery in alignment with its Governor's workforce and economic recovery goals. ...

This toolkit serves as a high-level guide and offers a starting point for partners currently planning to pilot digital navigator services across the country. The toolkit covers five important elements in program planning ...