Now showing results 1-10 of 14
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
Building a Foundation for Citizen-Centric Government Design
3 Roadblocks to Being Customer-Centric
18F Methods: A Collection of Tools to Bring Human-Centered Design into your Project
Customer-Focused IT: A Key CIO Imperative, Post-COVID
Improving the Customer Experience - Digitally
The Digital Experience is the sum of digital interactions between a citizen and government. Many agencies have deployed new capabilities to improve the customer experience digitally. The goal of this video is to highlight ...
Design Thinking: How a Human-Centered Culture Drives Transformation and Success
18F User Experience Design Guide
18F user experience (UX) designers join cross-functional teams to improve interactions between government agencies and the people they serve. The 18F UX Guide helps us get this job done. Its a starting point for UX design ...