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Leveraging Emerging Technologies to Transform the Citizen Experience
People rely on the government to deliver vital services and information that impact the quality of their lives and economic well-being. Increasingly, they expect to be able to interact with the government as conveniently ...
Design Thinking: How a Human-Centered Culture Drives Transformation and Success
Unprecedented Time for Product Innovation: Crossing the Tipping Point with 3 Additional Forces
This article highlightsthat the sudden change of the social and economic environment is nothing but an unprecedented opportunityfor product innovationwith3 FORCESthat can help your product innovationscrossing the tipping ...
Putting Personalized Government Services into Practice
This eBook looks at the practicalities of adopting technology that underpins personalization, and the big question that faces public sector organizations - do we build transformative digital solutions ourselves or do we ...
Essentials for Serving Citizens Personalized, Digital Experiences
In this report, Adobe examines how government can move from a one-size-fits-all approach to serving populations digitally and delivering the right information to individual citizens in 2021 and beyond.
Optimizing Citizen Experience with Interactive Portals and One-Door Entry Policies
Lessons Learned in Workforce Innovation: How Ten Governors are Redesigning Workforce Systems for Better Employment Outcomes
Throughout 2021, NGA Workforce Innovation Network grantees carried out unique initiatives to identify and close gaps in jobseeker service delivery in alignment with its Governor's workforce and economic recovery goals. ...