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Barriers to Government's Adoption of User-centered Design And How To Address Them
Ruby on Rails: The Whats, Whys, and Hows
In 2012, America's Job Link Alliance - Technical Support (AJLA - TS) partnered with the Delaware Department of Labor to design a new resume builder for our America's JobLink (AJL) application. This white paper will answer ...
Voices of Experience: Video on Customer Centered Service Design
This video features a practitioner who discusses the value of a customer-centered service design strategy in serving both job seekers and employers. He notes the importance of a system that focuses on employer needs and ...
Voices of Experience: Podcast on Customer Centered Design Part 1
In this podcast, Robin Purdy and Diane Ferrari detail how they used the customer-centered design approach step-by-step to create a participant intake process that resembles the speed dating concept.The focus is on engaging ...
Voices of Experience: Podcast on Customer Centered Design Part 2
This podcast features two practitioners who discuss how they used the principles of customer centered design in the development of participant workshops and the positive impact that these workshops have on their job seeker ...
What is Rapid Prototyping, and how does it help Workers Develop Occupational Digital Literacy?
Rapid prototyping is especially suited to programs that incorporate digital literacy skills and other aspects of workforce preparation that arequickly evolving. In these cases, it may not be realistic to expect education ...